YOU...  

...can work independently

...have a relaxed and self-confident demeanor

...speak at least English in addition to German

...like to be creative

...can identify conflicts and always resolve them to the satisfaction of guests and the company

...ideally already have experience with the Opera Cloud software (we are happy to teach you everything)

...performing your service alone is no problem for you

...are interested in the product serviced apartments and perhaps even have a qualification in the hotel industry/tourism or at least one that you think fits the content and title of this job description

• You maintain an overview of our apartments in St. Georg and/or Harburg and independently coordinate your workday – always keeping a cool head.
• Processing reservation requests in the absence of our reservation center.
• You support our guests with all their needs and create a special welcome and farewell moment, even if often contactless.
• You are happy to fulfill our guests' wishes.
• You ensure order and control in offices, adjoining rooms, and public areas.
• Conducting arrival checks, virtual credit card charges, routing, and OTA management.
• Operating our PMS Opera Cloud for check-in and check-out, modularly and personally on-site only when necessary.
• Room allocation and category reconciliation.
• Conducting room checks of the apartments
• Maintaining room status in the system
• Processing emails: invoice changes, guest inquiries, rebookings, and special requests.
• Answering guest questions via our digital tools
• Ground tours at the start and end of shift for inspection and handover.

• Employee events
• Regular feedback
• Increasing vacation entitlement
• Good working atmosphere in an owner-managed group
• Activity in social clubs

• Workplace with fun and development opportunities
• Opportunity to participate in unique projects
• A varied workplace

• Duz culture
• Self-motivation instead of pressure
• Never stop learning culture
• Open cooperation at eye level
• Flat hierarchies

• We grow together
• We love the fast lane
• We are young
• We offer opportunities for advancement

• Use of our two in-house fitness studios
• Incl. premium equipment
• EGYM Wellpass

• Performance-based, fair remuneration
• Salary model tailored to your needs
• Salary above the standard rate
• Discounts with our partners
• Subsidized Germany ticket

Every one of our employees can take out a company pension plan from day one. Depending on their length of service, they also receive an additional employer benefit.

In other words: In addition to the statutory 15%, we pay €30, €60 and €120 into the bAV

• Workplace with fun and development opportunities
• Opportunity to participate in unique projects
• A varied workplace